Simulating lousy conversations: Q&A with Silvio Savarese, Chief Scientist & Head of AI Research at Salesforce
One of the big use cases for LLMs and AI agents is customer service. Many of those interactions happen by phone, which means your customer service bots need to understand voice interactions. If you’ve ever answered a phone on behalf of an organization, you know that those voice interactions are messy—hostile, interrupted, full of background […]







